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IVN Atelier — Return & Refund Policy

At IVN Atelier, we want you to feel confident shopping with us. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on eligible items.

Eligibility for Returns

To qualify for a return:
- Items must be unused and unworn
- Items must include original packaging
- Proof of purchase is required
- The return must be requested within 30 days of receiving your order

Custom & Personalized Items

Custom or personalized products, including engraved items, are final sale and cannot be returned or refunded unless they arrive damaged or defective.

Damaged or Defective Items

If an item arrives damaged or defective, contact us within 72 hours of delivery with photo proof. We will replace or refund the item at no additional cost to you.

Return Shipping

- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- Return shipping costs are non-refundable
- Items sent back to us without first requesting a return will not be accepted

Refund Processing

Once your return is received and inspected, approved refunds will be issued to your original payment method within 3–7 business days. Please note it can take additional time for your bank or card issuer to post the refund.

Exchanges

We offer exchanges on non-personalized items within 30 days of delivery, subject to availability. The fastest way to get what you want is to return the item you have and place a separate order for the new one.

Order Cancellations

Orders may be canceled within 2 hours of purchase. Custom or engraved orders cannot be canceled once production begins.

How to Start a Return or Exchange

Contact our support team at support@shopivnatelier.com with your order number, the reason for your return, and photos if the item is damaged or defective. We will reply with return instructions and the return address.