Shipping policy

IVN Atelier — Shipping & Delivery Policy

Thank you for shopping with IVN Atelier. We carefully prepare each order to ensure quality and attention to detail.

Made-to-Order Products

Many IVN Atelier pieces are made to order just for you. Please allow 10–17 business days for production before your order ships. You'll receive tracking information by email once your order is on its way.

Ready-to-Ship Products

Items already in stock ship faster:
- Standard Shipping — FREE (8–12 business days)
- Express Shipping — $4.99 (5–8 business days)

Delivery times are counted after your order ships. Express orders are prioritized in production, but delivery times are estimates and not guaranteed.

Order Processing

Orders are processed the next business day (Monday–Friday). Orders placed on weekends or holidays begin processing the next business day.

Tracking Information

Tracking details are emailed once your order ships. Please allow 1–3 business days for tracking updates to appear.

Multiple-Item Orders

Orders with multiple items may ship separately and arrive at different times.

Shipping Destinations

We ship within the United States and to most international destinations. If checkout doesn't offer shipping to your country, contact us and we'll do our best to help.

Shipping Delays

Delays can happen due to weather, holidays, carrier issues, or customs processing — all outside our control. Delivery times are estimates and may vary by location and carrier.

Incorrect Address

Please double-check your shipping address at checkout. Address changes must be requested within 12 hours of placing your order by emailing support@shopivnatelier.com.

Lost or Stolen Packages

If tracking shows your order as delivered but you haven't received it, please check with the carrier first, then contact us. We'll do our best to assist.

IVN Atelier Package Protection (Optional)

At checkout, you can add optional package protection for an additional fee. It covers eligible orders that are lost, damaged, or stolen during shipping, subject to the protection provider's terms. Coverage, exclusions, and claim eligibility are determined by the provider, and protection fees are non-refundable.

To file a claim, email support@shopivnatelier.com with your order number and a description of the issue as soon as you notice a problem. We'll guide you through the provider's claim process.

Without package protection, we'll still help with shipping issues under our standard shipping and refund policies, but we can't guarantee reimbursement for packages lost, stolen, or damaged after shipment.

Contact

Questions about shipping? Email support@shopivnatelier.com — we typically respond within 24–48 business hours.